refund policy

because of the nature of our handmade products, all sales are final.

we do not accept returns or exchanges unless an item arrives damaged or defective.

damaged or defective items

if your order arrives with an issue, please email us at thefreckledacres@gmail.com within 3 days of delivery and include:

your order number
a brief description of the issue
a photo, if applicable

when appropriate, we will offer a replacement or store credit.

what we don't accept

scent preference
minor cosmetic imperfections
natural variations in handmade products

if you have any questions about our refund policy, please contact us.